FAQs

We’ve compiled a list of commonly asked questions to help you with your shopping experience. If you have any other queries, feel free to contact us! 😊

1. How can I place an order? 🛍️

Simply browse our website, add your favorite products to the cart, and proceed to checkout. Choose your payment method and confirm your order.

2. What payment methods do you accept? 💳

We accept Cash on Delivery (COD) and online payments via secure payment gateways.

3. How long does shipping take? 🚚

Orders are processed within 1-2 business days and delivered within 3-5 business days. COD orders may take an extra 1-2 days due to verification.

4. How do I track my order? 🔍

Once your order is dispatched, you will receive a tracking link via SMS or email. Click the link to check the real-time status of your package.

5. What is your return policy? 🔄

We offer a 5-day return policy. To be eligible, you must provide an unboxing video as proof. Once approved, we’ll arrange a pickup and process your refund.

6. Can I exchange an item? 🔄📦

Yes! Exchanges are allowed within 48 hours of delivery. An unboxing video is required, and a Rs. 150 shipping charge applies.

7. How do I cancel my order? ❌

You can cancel your order within 24 hours of placing it or before it is dispatched. Frequent cancellations may lead to account restrictions.

8. Do you ship all over India? 🇮🇳

Yes! We deliver to most pin codes across India. However, remote locations may experience longer delivery times.

9. How can I contact customer support? 📞

You can reach us via:
📧 Email: support@autoavenue.store
📱 WhatsApp: +91 8340115536

We’re happy to assist you! 😊